Policies and FAQ
What is the cancellation policy?
Unless otherwise stated, no fee will be charged if cancelled or modified up to 2 days before date of arrival. If cancelled or modified later, 100 percent of the first night will be charged. (e.g. the latest to cancel a reservation checking in on 8 April 15 is 23:59 on 5 April 15. Cancellation made from 00:00 on 6 April will incur cancellation charge). In case of no-show, the total price of the reservation will be charged.
Can I check-in before 2:00 PM?
While we try our best effort to make the rooms ready before 2:00PM, we are not able to guarantee the availability prior to our standard check-in time of 2:00PM. However, guests can leave luggage at the reception until the room is ready.
What happens if I can't check-in before 12:00 AM?
We have an on-site manager available to check-in guests arriving outside front desk opening hours. You can find further information on our late check-in page.
Can I check-out before 10:00 AM?
Guests can simply leave keys in the drop-off box to check-out before 10:00AM.
Where can I park my vehicle?
Unfortunately, we do not offer on-site parking for our guests. There are a few public parking options (charges apply) in the surrounding area. Please refer to our car parking page to learn more.
How do I modify or cancel my booking?
Please kindly contact us via email or call and quote your booking reference with the modification/cancellation request.
Terms and conditions
Front desk hours
Our front desk hours are between 8:00AM-12:30PM, and 1:30PM-12:00AM, Monday to Sunday. Closed on Christmas day and New Year day. However, an on-site manager is available to check in guests arriving outside front desk hours.
Check-in time is 2:00PM. An on-site manager will check-in guests arriving outside front desk hours. If you expect a late check-in, please contact us for the late check-in instructions.
Check-out time is 10:00AM. Guests can leave keys in the drop box to check out before 10:00AM.
Early check-in or late check-out
While we do our best to meet your check in and check out requests, we cannot guarantee that this will always be achievable.
Cancellation, modification, and no-show
Unless otherwise stated, no fee will be charged if canceled or modified up to 2 days before the date of arrival. If canceled or modified later, 100 percent of the first night will be charged. (e.g. the latest to cancel a reservation checking in on 8 April 15 is 23:59 on 5 April 15. Cancellation made from 00:00 on 6 April will incur cancellation charge). In case of no-show, the total price of the reservation will be charged.
If advertised, prepay reservation refers to bookings that once made cannot be modified or canceled. If canceled or modified after confirmation, 100% of the reservation will be charged. Guests’ credit cards will be charged at the same day of booking.
Damage of property
Guests will be held responsible for any loss or damage to the Hotel property caused by them, their friends or any other person related to them.
The full payment must be made no later than check-in, unless otherwise stated. The Setup on Dixon reserves the right not to honour any bookings that are unpaid at the check-in. Acceptable forms of payment are: Visa, Mastercard, Eftpos, American Express, and Diners Club.
Access is via key fob which will be provided on check in. After hours (after 6:00pm on weekdays & all day on the weekend and public holidays) access to the building is via key fob – simply tap your key fob on the reader located on the right of the entrance door on the ground floor. Room access is via the same key fob. If you require additional keys, please contact reception. If your key is misplaced or lost, a fee of $63.25 will be charged to your credit card.
Every booking can get a FREE WIFI voucher of 500mb per night per room, up to a maximum of 5gb per booking. Guests can have multiple devices connected using the same login credentials. Additional data packs can be purchased from the reception at the following rates: $5 for 500mb data, $8 for 1gb data, $15 for 2gb data, $20 for 5gb data.
Unfortunately, The Setup on Dixon doesn’t provide a vehicle parking facility. However, there are parking options around the property. Further information can be found on the parking page.
Housekeeping services the rooms between 10:00AM and 2:00PM. If you do not want to be disturbed, please place your ‘Do Not Disturb’ sign on your door. For seven nights or a longer stay, our housekeepers will service your room once a week.
Our rooms are strictly non-smoking rooms. Please note that there are designated Smoking Areas outside The Setup. A cleaning charge ($150) will apply to guests who smoke in their room.
A security deposit of NZD 150 is required upon arrival for incidentals. Please note the cash bond will not be accpeted.
Noise and parties
There is a maximum of seven people allowed in any of the guestrooms at any one time. Having a party or creating a disturbance in any of our guest rooms may result in eviction from the premises and forfeiture of that night’s stay.
Lost and found policy
The Setup on Dixon accepts no responsibility for any personal belongings lost, damaged, or stolen. Should any guest lose personal belongings, except for perishables, whilst staying at The Setup on Dixon, if recovered, the item will be kept for 90 days. We will make a reasonable effort to contact the guest who lost the item if possible. Please note that found items will be shipped back at the owner’s expense.